Return & Exchange Policy

 

By placing orders from Mores Studio, please ensure that you read, understood, and agreed with our return/refund terms.

Mores Studio only accepts to resolve the return/refund request sent to us within 5 days from the date the customer receives the item (the date on the shipment online tracking)


2.1 RETURN AND EXCHANGE POLICY CONDITIONS
If the item you have received is defective, please notify Mores Studio promptly and return the item in accordance with the conditions below:
- You must have purchased the item from us on the website at mores-studio.com.
- Shipping label on the package is readable
- To obtain a refund, the item must be returned to us, unwashed, un-alternated, unworn(no other than trial), and in its original packaging, with all accessories.
- Damaged or defective items returned without their original packaging will not receive a refund.


2.2. REFUND REFUSAL
Despite that Mores Studio always wants to bring the best value to the customer, we cannot accept return/refund in the following situations:
- We sent you the correct item with the correct size and correct variant.
- You decline to follow our return instruction and do not provide us the adequate requested information
- The item is the free gift included


2.3 RETURN/ REFUND INSTRUCTION
- As receiving the item, you can send us a return/refund request to our customer support email info@mores-studio.com
- The email should include the shipping label, photos or video of the proof of the wrong/defective/damaged item.
Please note that we are not responsible for a refund for any case of return without our acknowledgment and authorization.


2.4 REFUND METHOD( IF APPLICABLE)
We will refund any money received from you using the same method used to make the payment if the card is available.
The refund process may take 5-7 days. If you do not receive the refund after 5-7 days, please contact us via info@mores-studio.com to have quick help.


2.5 CANCELLATION
Mores Studio only accepts the request sent to us within 6 hours from the moment the customer placed the order.

 

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